At Bargain Express Liquidation, we source and resell wholesale liquidation pallets New,Authentic, mixed, overstock, and customer-return inventory from major retailers. Because of the nature of liquidation stock, our return policy differs from a standard new-retail store. Please read this policy carefully before purchasing.
1. General Policy: All Sales Are Final
Liquidation pallets are sold as-is, based on the manifest, category, or photos provided at time of purchase. Because pallet contents are mixed-condition (new, open-box, customer-returned, or shelf-pull items), we do not accept returns, refunds, or exchanges for buyer’s remorse, unwanted items, or general dissatisfaction with condition once the order matches its listed category.
This is standard practice across the liquidation industry and is disclosed clearly here and on every product page prior to purchase.
2. When We Do Offer a Remedy
We want you to be able to trust what you’re buying from us. We will provide a replacement, partial refund, or store credit (at our discretion) in the following cases only:
- Damaged in transit; the shipment arrives with visible carrier damage to the pallet or packaging.
- Materially misrepresented; the pallet’s contents differ significantly from the stated category or manifest (e.g., you purchased an “Electronics Pallet” and received apparel).
- Short-shipped; the order arrives with a significant quantity missing from what was listed.
To qualify, you must:
- Contact us within 48 hours of delivery.
- Provide your order number and clear photos/video of the pallet and its contents as received (unboxing video preferred for damage or shortage claims).
Claims submitted after 48 hours, or without supporting photos, may not be eligible for a remedy.
3. How to Request a Remedy
- Email info@bargainexpressliquidation.com with your order number, a description of the issue, and photos/video.
- Our team will review your claim within 1–2 business days.
- If approved, we’ll offer a replacement pallet, partial refund, or store credit. Whichever best fits the issue. Approved refunds are issued to your original payment method.
- We do not require the pallet to be shipped back for damage or manifest-mismatch claims; we may ask for photos only.
4. Processing Time
Approved refunds are processed within 5–10 business days and may take additional time to appear on your statement depending on your bank or card issuer.
5. What’s Not Covered
- Normal variation in condition within a stated category (e.g., a “Customer Returns” pallet containing opened or lightly used items, this is expected, not a defect).
- Damage caused after delivery, or during resale/handling by the buyer.
- Change of mind after purchase.
6. Questions?
We’re happy to help before you buy so if you’re unsure what a pallet category includes, contact us first.
- Email:
- info@bargainexpressliquidation.com
- Phone: +1 (908) 481-9666
- Address: 11300 Space Blvd, Orlando, FL 32837, United States